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Terms & Conditions

These Terms govern your relationship with the operator of action-casino, accessible exclusively via action-nz.com. By registering or using this website, you agree to these Terms, effective as of 6 November 2025. Please read them carefully before proceeding.

Definitions

OBSERVE: To ensure legal clarity, all key terms are defined for the purposes of these Terms.

  • Operator: Refers to Fresh Horizons Limited, the licensed entity managing action-casino operations on action-nz.com under a valid Kahnawake Gaming Commission (KGC) license as of 2025.
  • User / Player: Any individual accessing or registering an account with action-casino via action-nz.com.
  • Account: The unique registered profile associated with a User, containing personal, financial, and activity data.
  • Bet: Any wager placed by a Player on games, sports, or casino events offered on action-nz.com.
  • Bonus: Promotional incentives, including but not limited to free spins, match bonuses, or cashbacks, granted by the Operator to Players under specified conditions.
  • Wager: The act of risking money or bonus funds on a game outcome, subject to the rules herein.
  • KYC: "Know Your Customer" process requiring verification of Player identity, age, and address in compliance with legal and regulatory standards.
  • Website: The action-nz.com platform and all associated content, games, and services.

Account Registration

OBSERVE: NZ law mandates a minimum gambling age of 18 and robust identity verification. The Operator must ensure all accounts are held by eligible, verified individuals. EXPAND: Compliance with anti-money laundering and responsible gambling regulations is essential.

  1. Eligibility: Only individuals aged 18 years or older, legally permitted to gamble in New Zealand, may register. Proof of age and identity is required during or after registration.
  2. Registration Process: Players must:
    • Provide accurate personal details (full name, date of birth, valid email address, residential address).
    • Verify their email address via a confirmation link sent by action-nz.com.
    • Complete KYC by submitting valid identification documents (e.g., passport, driver's license, proof of address).
    • Agree to these Terms and the Privacy Policy.
  3. User Obligations:
    • All information provided must be truthful and up to date. The Player must promptly update any changes to personal data.
    • Each Player may register only one account. Multiple accounts are prohibited and may result in suspension or closure.
    • Players are responsible for maintaining the confidentiality and security of their login credentials. Action-casino will not be liable for unauthorised account access arising from Player negligence.
  4. Account Verification & Suspension: Accounts may be suspended or terminated if information is found to be false or incomplete, or if KYC is not completed within a reasonable timeframe.

Regional Compliance Note: In accordance with NZ law and KGC licensing standards, strict anti-money laundering and age verification procedures apply.

Betting & Gameplay Rules

OBSERVE: All betting and gameplay activities must adhere to transparent, fair, and auditable standards. EXPAND: NZ regulations require established minimum/maximum bet limits, and protection against fraud and abuse. REFLECT: All users are subject to the following rules:

  • Placing Bets: Bets can only be placed by logged-in Players with sufficient funds. Each game or event specifies its own minimum and maximum bet amounts, which are clearly displayed prior to wagering.
  • Types of Bets: Action-casino offers various bet types, including but not limited to slots, table games, live dealer games, and specialty games. All bets are final upon confirmation and may not be modified or cancelled except where explicitly permitted by game rules or in the event of technical error.
  • Live Casino & Chat Conduct: Players must interact respectfully in live casino and chat environments. Insults, threats, abusive language, spamming, and any attempts at fraud or collusion are strictly prohibited and may result in immediate account suspension or termination.
  • Game Fairness: All game outcomes are determined by certified Random Number Generators (RNGs) and are independently audited for fairness (eCOGRA certification valid as of 2025).

Regional Compliance Note: All gameplay must comply with KGC license conditions and NZ consumer protection standards.

Bonus Terms

OBSERVE: Bonus offers are subject to strict legal and regulatory requirements to prevent misleading promotions and ensure fair play. EXPAND: NZ standards require clear disclosure of wagering requirements, time limits, and game restrictions. REFLECT: All bonus usage is governed by the following terms:

  1. Bonus Activation: Bonuses are credited according to the specific promotional offer and may require:
    • Opt-in via the promotions page or entry of a bonus code.
    • Minimum deposit, as specified in the individual promotion.
  2. Wagering Requirements:
    • Bonuses are subject to wagering (playthrough) requirements, typically a multiple of the bonus amount (e.g., 40x), which must be met within the timeframe specified (usually within 30 days, unless otherwise stated).
    • Only qualifying bets count toward meeting wagering requirements. Certain games may be excluded or contribute at a reduced rate.
  3. Prohibited Actions:
    • Bonus abuse (e.g., multiple account registration, collusive play, low-risk betting) is strictly prohibited and may result in bonus forfeiture and account sanctions.
    • Combining multiple promotions simultaneously is not permitted unless expressly authorized in the promotion's terms.
  4. Bonus Cancellation: The Operator reserves the right to cancel or modify bonuses if abuse is suspected or in the event of a technical or clerical error.

Regional Compliance Note: All bonus terms are designed in accordance with NZ Fair Trading Act and KGC license requirements for transparent marketing and responsible gambling.

Payments & Withdrawals

OBSERVE: Payments and withdrawals must comply with NZ anti-money laundering laws and KGC licensing standards. EXPAND: The Operator must disclose all applicable methods, limits, timeframes, and fees. REFLECT: The following terms apply to all financial transactions:

  • Deposit Methods: Action-casino accepts deposits via major credit/debit cards, select e-wallets, and approved cryptocurrencies. All accepted payment methods are listed on action-nz.com and may change in accordance with NZ and KGC regulations.
  • Withdrawal Methods & Limits: Withdrawals are processed to the original deposit method where possible. Minimum and maximum withdrawal limits apply per transaction and per day, as detailed on the payments page. The Operator may request additional KYC verification prior to processing withdrawals.
  • Processing Times: Deposits are typically instant. Withdrawals are processed within 1-3 business days, subject to verification and payment provider timelines. Unforeseen delays may occur due to compliance checks or technical issues.
  • Fees: No deposit or withdrawal fees are charged by action-casino, unless stated otherwise. Third-party payment providers may apply their own fees, for which the Operator is not responsible.
  • Refunds & Cancellation: Refunds of deposits or bets are granted at the Operator's sole discretion in cases of technical malfunction or error. Bonus funds are non-refundable except as required by law.

Regional Compliance Note: All transactions are monitored for suspicious activity in line with NZ AML/CFT (Anti-Money Laundering and Countering Financing of Terrorism) law and KGC standards.

Limitation of Liability

OBSERVE: Legal limits must be defined for the Operator's liability, with clear exclusions and maximums. EXPAND: NZ law requires fairness and transparency in consumer contracts. REFLECT:

  • Operator Obligations: Action-casino (action-nz.com) is committed to providing a fair, secure, and reliable gaming environment. All results are generated using certified RNG software and are independently audited.
  • Exclusions of Liability: The Operator is not liable for:
    • Technical failures, interruptions in service, or loss of data due to force majeure, network issues, or third-party service failures.
    • Unauthorised access to Player accounts resulting from Player negligence.
    • Errors or omissions in promotional materials or website content, except as required by law.
  • Maximum Compensation: In any event, the Operator's liability is limited to the lesser of the amount wagered by the Player in the relevant bet or NZD 1,000, unless otherwise required by law.

Regional Compliance Note: These limitations do not affect statutory rights under NZ law, including the Consumer Guarantees Act where applicable.

Intellectual Property Rights

OBSERVE: All content, branding, and software must be protected under copyright and related laws. EXPAND: Users must be prohibited from unauthorised use or distribution. REFLECT:

  • Ownership: All intellectual property rights in the website, software, content, graphics, logos, and trademarks are owned or licensed by Fresh Horizons Limited and/or its partners.
  • Prohibited Uses: Players may not copy, reproduce, distribute, display, or create derivative works from any part of action-nz.com without prior written consent from the Operator.
  • Software Protection: Reverse engineering, decompilation, or unauthorised access to website software is strictly prohibited and may result in legal action.

Privacy & Data Protection

OBSERVE: Privacy must be protected in compliance with NZ Privacy Act and KGC requirements. EXPAND: Clear reference to the Privacy Policy is required. REFLECT:

  • All personal data is collected, stored, and processed in accordance with the action-casino Privacy Policy, available on action-nz.com.
  • Personal information is used solely for account management, regulatory compliance, fraud prevention, and service improvement, and is protected by technical and organisational security measures.
  • Players may request access or corrections to their personal data at any time as provided by NZ law.

Changes to Terms

OBSERVE: Users must be notified of material changes and given the right to discontinue use if they disagree. EXPAND: NZ law requires effective communication of contract changes. REFLECT:

  • The Operator reserves the right to amend these Terms at any time to reflect legal, regulatory, or operational changes. Updated Terms will be posted on action-nz.com and, where material, notified to Users by email or prominent website banner.
  • Continued use of action-nz.com after changes are effective constitutes acceptance of the revised Terms. Users who do not agree to the updated Terms must discontinue use of the website and may request account closure.

Termination & Suspension

OBSERVE: Clear grounds and procedures for account suspension or closure are required. EXPAND: NZ and KGC regulations mandate fair treatment and refund of balances. REFLECT:

  1. Grounds for Termination:
    • Violation of these Terms, including but not limited to fraud, collusion, multiple accounts, or provision of false information.
    • Suspicion of money laundering or other unlawful activity.
    • Requested by the Player at any time.
  2. Procedure:
    • The Operator will notify the Player by email of suspension or closure, stating the reasons and any steps required to resolve the issue.
    • Any remaining real money balance, less any bonus funds or sums owed, will be returned to the Player using the most appropriate method, subject to completion of KYC and regulatory checks.
    • Accounts closed at the Player's request will be processed promptly, with a final statement provided upon closure.

Regional Compliance Note: All account actions are conducted in accordance with NZ consumer rights and KGC licensing obligations.

Governing Law & Jurisdiction

OBSERVE: The applicable law and dispute resolution process must be clearly stated. EXPAND: NZ courts and KGC oversight apply to consumer disputes. REFLECT:

  • These Terms are governed by and construed in accordance with the laws of New Zealand, except where superseded by KGC licensing requirements.
  • Any dispute or claim relating to action-casino or these Terms shall first be addressed via the Operator's internal complaints procedure. If unresolved, disputes may be referred to the Kahnawake Gaming Commission or, where permitted, the courts of New Zealand.

Regional Compliance Note: This section ensures Players' access to statutory protections and appropriate dispute resolution forums.

Contact Information

OBSERVE: Users must have clear channels for customer support and legal correspondence. EXPAND: All available contact data is presented below. REFLECT:

All communications will be handled in accordance with the Privacy Policy and relevant NZ regulatory standards.